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Cold Calling - Sale of Intruder Alarm Systems

Alert message sent 09/01/2019 13:50:00

Information sent on behalf of Lincolnshire Police


Message from Lincolnshire Police Headquarters, Crime Prevention & Partnerships on Wednesday, 9th January 2019.  

We have been made aware by a concerned resident that an Alarm company are “cold calling” Lincolnshire residents, trying to sell them intruder alarm systems.  

If you do get a sales call please be mindful of the information that you pass to them.

When considering security systems for your home or business,
 
Don’t deal with cold callers or telesales enquiries, you should avoid doing doorstep or telephone business.

Many traders who call at your door are honest and genuine; however, some are not and can be extremely persuasive.  If you have serious doubts about the legality or sales techniques being employed by this type of Security Company, or if they are using hard selling tactics which include unduly raising the fear of crime, pressure selling, unclear contracts and overpriced security systems, contact Citizens Advice about your consumer rights on tel 03454 04 05 06. They can also refer your complaint to Trading Standards officers who may then investigate on your behalf 
 
Be aware that not all costs may be shown and ask yourself, How much is:
  • Installation costs, what am I getting?
  • Servicing – how much, how often?
  • Have monitored – upfront or monthly payments?
  • How long will I pay for it, minimum 3-5years?
Please be aware that all alarm companies that install systems in our county which promise a Police response to alarm activations must be registered with one of the two national inspectorate bodies which are the NSI and the SSAIB. 
 
You can check if an alarm company is inspectorate approved by contacting the NSI on telephone number 01628 637 512 (website: www.nsi.org.uk) and the SSAIB on telephone number 0191 296 3242 (website: www.ssaib.org
  
For further information on intruder alarm advice for domestic properties please visit the following website: www.securedbydesign.com

For consumer rights please visit the following website: www.gov.uk/consumer-protection-rights
  
Community Safety & Crime Reduction advice can be found on Lincolnshire Police force website:
www.lincs.police.uk or by clicking on the following link: https://www.lincs.police.uk/reporting-advice/home-security/
 
Message sent by
Sharon Horne (Police & NHWN, NHW Administrator, Lincolnshire)

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